Coba8 Privacy Policy – Our Commitment to Protecting Your Personal Data

1. Personal Information We Collect

To provide you with the best coba8 platform experience, we collect several categories of personal information. This includes information you provide directly to us as well as information collected automatically when you use the platform.

Identity & Contact Information:

• Full name as stated on your official identification document.
• Date of birth for age verification purposes (18 years and above).
• Active email address used for account communications.
• Mobile phone number for two-factor authentication and important notifications.
• Current residential address for KYC verification purposes.

Financial Information:

• Bank account details used for deposits and withdrawals.
• Digital wallet number (Touch 'n Go eWallet, GrabPay) where applicable.
• History of deposit and withdrawal transactions on the platform.

KYC Verification Documents:

• A copy of your Malaysian identity card (MyKad) or valid passport.
• Proof of address such as a recent utility bill or bank statement.
• A selfie with your identification document when required for further verification.

2. How We Collect Your Information

Coba8 collects your personal information through various legitimate channels:

• Account Registration: Information you provide during the new account registration process.
• Platform Usage: Your gaming activity, betting history and interactions with platform features.
• Financial Transactions: Information shared during the deposit and withdrawal process.
• Customer Support: Records of conversations and support requests you submit to our support team.
• Cookie & Tracking Technology: Data collected automatically via cookies, tracking pixels and similar technologies as you browse our platform.
• Trusted Third Parties: In certain cases, we may receive information from registered identity verification providers or payment processors for KYC and fraud prevention purposes.

3. How We Use Your Information

The personal information we collect is used solely for lawful purposes directly related to delivering coba8 services. Below is a summary of how we use your data:

We will not use your data for any purpose other than those stated above without obtaining your consent first.

4. Data Sharing with Third Parties

Coba8 does not sell or trade your personal information. However, there are limited circumstances where we need to share your data with carefully selected third parties:

• Payment Processor: Financial information required to process deposits and withdrawals is shared with licensed payment processors bound by strict confidentiality agreements.
• KYC Verification Provider: Identity documents are shared with certified third-party identity verification services for legal compliance purposes.
• Platform Technology Provider: Companies that provide the infrastructure, cloud computing, and cybersecurity services used by the coba8 platform.
• Legal Authorities: When required by law, court order, or official investigation by a relevant enforcement agency.
• Game Provider: Minimum game session data required to deliver smooth live casino and online slot games.

All third parties we engage with are bound by strict data protection agreements and are required to use your data solely for the specified purposes.

5. Data Security Measures

Protecting your personal data is an absolute priority for coba8. We implement multiple layers of technical and organisational security to ensure your data remains protected at all times:

• 256-bit SSL/TLS encryption for all data transmitted over the network.
• Passwords are stored using cryptographic hashing with salt — we do not store your password in plain text.
• Two-factor authentication (2FA) is available and encouraged for all member accounts.
• Continuous 24/7 security monitoring with automated intrusion detection systems.
• Role-based access control (RBAC) ensures that only authorised personnel can access member data.
• Regular security audits by independent third parties to identify and address any vulnerabilities.
• A comprehensive incident response plan — in the event of any data breach, we will notify affected members within the timeframe required by law.

6. Use of Cookies and Tracking Technologies

Coba8 uses cookies and similar tracking technologies to enhance your experience on our platform. There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions and security. These cookies cannot be disabled.
• Performance & Analytics Cookies: Helps us understand how members use the platform so we can make continuous improvements.
• Functional Cookies: Saves your preferences such as language, display settings and other choices to deliver a more personalised experience.
• Marketing Cookies: Used to display advertisements and promotions relevant to your interests. This type of cookie is only activated with your consent.

You can manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the coba8 platform.

7. Your Rights as a Data Subject

As a registered coba8 member in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA):

To exercise any of the above rights, please contact our privacy team via email or live chat. We will process your request within 14 business days. Please note that some requests may be subject to legal restrictions or specific regulatory compliance requirements.

8. Data Retention & Deletion Period

Coba8 retains your personal data only for as long as necessary for the purposes for which it was collected, or as required by law:

• Active account data is retained for the duration of your active membership on the coba8 platform.
• Following account closure, financial data and transaction records are retained for a minimum of 7 years to meet Malaysia's financial and tax legal requirements.
• KYC documents are retained for a minimum of 5 years after the business relationship ends.
• Access and security log data is retained for 2 years for security incident investigation purposes.
• Customer support communication records are retained for 3 years.

When data is no longer needed and there is no legal obligation to retain it, coba8 will securely delete or anonymise the data using industry-accepted methods.

9. Children's Privacy Protection

The coba8 platform is strictly for adults aged 18 and above. We do not knowingly collect, store or process any personal information from individuals under the age of 18.

Should we discover that personal information of an underage individual has been collected without valid parental or guardian verification, we will take immediate steps to delete that information and terminate the relevant account.

If you believe your child or any minor has registered an account on the coba8 platform, please contact our support team immediately so that appropriate action can be taken.

10. Links to Third-Party Sites

The coba8 platform may contain links to third-party websites or services in certain contexts. Please note that the coba8 Privacy Policy applies solely to our platform.

Coba8 is not responsible for the privacy practices or content of third-party websites accessed via links on our platform. We encourage you to read the privacy policy of each website you visit separately.

Third-party game providers operating games on the coba8 platform also maintain their own privacy policies governing their data handling. However, all providers working with coba8 are required to comply with the minimum data protection standards we have established.

11. Amendments to the Privacy Policy

Coba8 reserves the right to amend or update this Privacy Policy at any time to reflect changes in business practices, technological requirements, or new legal obligations.

When significant changes are made to this Privacy Policy, we will display a prominent notice on the platform's homepage or send a notification to your registered email address at least 14 days before the changes take effect.

The "Updated" date shown at the top of this page reflects the date of the latest version of this Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle your information.

12. Contact Our Privacy Officer

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 via the chat icon on the coba8 platform.
• Privacy Email: [email protected]
• General Support Email: [email protected]

Our privacy team is committed to responding to every enquiry within 7 business days. For complaints requiring further investigation, we will contact you within 14 business days with a status update.